We accept following payment methods:
- Paypal
***As we use a third party credit card processor (paypal), we do not process your transaction ourselves. Our payments screen is hosted by their servers, and your card details are not seen by us. And therefore we don't store your credit card information on our system. You will redirect to paypal.com website to complete the payment and enter your credit card details.
Paypal is well known reputation in the online payment industry, so your card info is safe. Paypal use the latest SSL encryption (128 bit) technology to ensure all your details are kept secure. All your credit card info is submitted through a secure line. Nobody can get access to your information.
https://www.paypal.com
With over 100 million members worldwide, PayPal is the leading choice of Internet users for fast, safe and secure online payments. PayPal is a major player at ebay.com , trusted by most users of the Internets largest online auction site. In fact, PayPal is owned by ebay.com.
PayPal no longer requires that you have an account with them to use their service. You may use their service for online payments with any existing major credit card.
If you want a PayPal account, it is simple, safe, secure, quick and easy to set up. And best of all, it is FREE!!.
It takes about 2 minutes once you arrive at the PayPal site to set up a new account. It does not get much easier or more convenient than that.
SHIPPING AND BILLING ADDRESSES
If your shipping address is different from the billing address, make sure the shipping address is on file with your credit card company; if the address is not on file we cannot ship your order. Please contact your credit card company and add your Shipping Address as an Alternate Address (it may be listed for only this one transaction and not be kept permanent). Otherwise, you may be asked to fax a copy of a photo ID (such as a drivers license) along with a written and signed request to ship to the alternate address. We regret any inconvenience, but this is necessary to reduce fraud. NOTE: We verify ALL Alternate Addresses as it is for your security as well as ours.
CREDIT CARD FRAUD
We vigorously work with law enforcement authorities to investigate and prosecute the fraudulent use of credit cards. If someone uses a stolen (or otherwise fraudulent) credit card at this site, they are STEALING, so they should not cry to us when we help get them busted.
Return Policy
7 Day Money Back Guarantee. Products must be in Original New Un-used/Un-Damaged Condition,& Packaging. We can not refund the postages paid. You must promptly return the item(s) to us to arrive within 7 days of your approval AND must return the item by the same method as it was shipped(recorded airmail delivery and DO NOT SHIP BY SEA MAIL). A 20% restocking fee will be charge. No return will be accepted after 7 days of delivery.
* Please note your refund will be issued in the same manner it was paid OR via Paypal.com. Please open an account at https://www.PayPal.com
Shipping:
We ship most in-stock items within 3 business days (Monday - Friday, excluding holidays), and on occasions when we can not, we will let you know.
How much is S&H?
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**REMEMBER, we can not send to P.O. Boxes and hotels.
*Express Shipping to Europe: Below 500g $15 USD per order.
(For express shipping please contact us before placing your order.)
*Express Shipping to Europe: Below 1000g $25 USD per order.
(For express shipping please contact us before placing your order.)
How do you ship?
Hong Kong Post:
Http://www.hongkongpost.com
Hong Kong Post mail tracking system:
http://app1.hongkongpost.com/CGI/mt/enquiry.jsp
E-mail: sales@247cosmetics.com
FAX & Voice mail: 18154258531
F.A.Q.
Are all your products fresh and genuine?
All products purchased from 247cosmetics.com are guaranteed genuine, brand new, in original condition with all boxes. 247cosmetics.com do NOT sell used, refurbished, factory seconds, preowned, or replica products. All our products are sourced directly from authorized and legitimate distribution firms.
What is your return policy?
7 Day Money Back Guarantee. Products must be in Original New Un-used/Un-Damaged Condition and Packaging. We can not refund the postages paid. You must promptly return the item(s) to us to arrive within 7 days of your approval AND must return the item by the same method as it was shipped(recorded airmail delivery and DO NOT SHIP BY SEA MAIL). A 20% restocking fee will be charge. No return will be accepted after 7 days of delivery.
The item must be returned in new and un-damaged, unused condition, in the original boxes and with all paperwork. "New and unused" means that there are no scratches, marks, or blemishes on the item; if applicable, the clear plastic wrapping has not been torn or removed; We cannot accept a return of any item with any indication that it has been used.
I do not have a credit or debit card. Can I still place an order?
Absolutely. We also accept payment by money order (U.S. funds only). Please note that we do not accept third-party checks.
Simply write down the names and item numbers of the products you would like to order, email to sales@247cosmetics.com
Can I cancel or change an order after I place it?
Your order is processed as quickly as possible, so we are unable to modify or cancel it once it is received in our system. If you have additional questions, please contact us with your order number.
How are duties and customs charges handled?
Many countries might not charge any custom duty for small package. Please check with your custom for details. If you refuse your package upon delivery and notification of these fees, the ordering customer will be responsible for the return shipping charges and a re-stocking fee of 20% of the total product purchase price. The balance will then be refunded back to you.
How do I know if an item I ordered is out-of-stock?
If the item goes out of stock within the day of ordering, you will be contacted shortly.
What if you are out of stock on an item I have ordered?
We offer you three choices:
(1) Ship Immediately - Cancel any item that is not in stock and ship the rest immediately. I will accept a partial order. I understand you will email me if an item is in stock but the quantity available is less than I ordered;
(2) Ship in One Week - If 247cosmetics.com is expecting new inventory, you may hold my order for up to 5 business days. I will accept a partial order if the missing items do not arrive;
(3) Ship Complete Order - Ship my order only if the full amount of every item is available. I will not accept a partial order.
* Please note your refund will be issued in the same manner it was paid OR via Paypal.com. Please open an account at https://www.PayPal.com
How quickly do you ship?
We ship most in-stock items within 3 business days (Monday - Friday, excluding holidays), and on occasions when we can not, we will let you know.
What forms of payment do you accept?
We really want to encourage payment by Paypal as this is what our site is set up to handle.
The credit cards we accept are Visa, Mastercard, Discover, and American Express.
If you wish to pay by money order, it should be mailed to us after the order has been placed.
How long will it take to get my order?
We cannot guarantee shipping times. Air Mail takes an average of 4-10 days and depends greatly on distance and what country you are in. We ship from Hong Kong. 14 postal working days for more inaccessible destinations. Sometimes packages are held up in customs once they reach your country.
What is Backorder?
Backorder refers to items that are currently not in stock. You will be notified via e-mail if the stock is not available and we will tell you approximately when the stock will arrive.
If we do not receive any e-mail from you regarding the cancel order, we will proceed with the delivery upon arrival of the stock item(s).
Do you sell your products wholesale?
Yes, we sell some of our products to retail stores.
If you have a store and want to carry our products please send an email to sales@247cosmetics.com
Incorrect shipping address?
If the package is returned for incomplete or incorrect address information, and subsequently returned to 247cosmetics.com, the ordering customer will be charged, regardless. The ordering customer will be responsible for the return shipping charges and a re-stocking fee of 20% of the total product purchase price. The balance will then be refunded back to you.